ALERT

You will need to have at least one debit or credit card in your Apple Pay wallet to use the GrabScanGo app clip for purchases. Visit the Apple Pay Help page to read how to set it up.

INTRO

This Help page is for the latest version of the GrabScanGo app clip.
The app clip uses iBeacon technology to work, which requires both your Bluetooth & Location Services to be ON.
TO USE THE APP:
You must have Bluetooth ON
You must have Location Services ON
You must ALLOW camera access to scan product barcodes

CONTENTS

INITIAL SETUP
PURCHASING PRODUCTS
APPLE PAY
TIPS & TROUBLESHOOTING
REFUNDS
CONTACT US

INITIAL SETUP

TURN BLUETOOTH ON – if you did not turn it ON during app clip installation
  • Go to Settings -> Bluetooth
  • Turn Bluetooth ON
    • Note: If your phone is not detecting a nearby market, try turning Bluetooth OFF and then back ON.
    TURN LOCATION SERVICES ON –
    if you did not turn them ON during app installation
  • Go to Settings -> Privacy & Security -> Location Services
  • If Location Services are OFF, turn them ON
  • Scroll down to & click on “App Clips”
  • Click on “GrabScanGo” app clip
  • Select “While Using the App”
    • Note: If your phone is not detecting a nearby market, try turning Location Services OFF and then back ON.

    PURCHASING PRODUCTS

    Walk to within 5 feet of available market – the market should then be displayed on your screen

    ADD PRODUCTS TO SHOPPING CART

  • Click “Scan Products”
  • Click “OK” when prompted to allow access to the camera (used to scan product barcodes)
  • Scan barcodes on the products’ packages, and click “Add To Cart”

    • CHECK OUT & PAY FOR PRODUCTS

  • After you are done scanning all selected products’ barcodes, click “Check Out”
  • Your cart, with the Total amount due, will be displayed
  • Click “Pay with Apple Pay”
  • Select a card from your Apple Pay wallet
  • Double-click the side button, then use Face ID, Touch ID or your passcode

    • SEND RECEIPT THROUGH EMAIL

    Enter your Email Address & click “Email Receipt” to receive a receipt of your transaction through email

    APPLE PAY

    In order to purchase products using the GrabScanGo app clip, you will need to have at least one debit or credit card in your Apple Pay wallet. Visit the Apple Pay Help page to read how to set it up.

    TIPS & TROUBLESHOOTING

    APP CLIP NOT RECOGNIZING NEARBY MARKET

  • If you have a good Internet connection, but the app is still not recognizing the nearby market, make sure your Bluetooth and Location Services are ON
  • If you do have a good Internet connection, and your Bluetooth and Location Services are ON, but the app is still not recognizing the nearby market, terminate and reopen the app clip

    • SCAN WINDOW IS BLANK/GREY

    Make sure you have given the app access to your phone’s camera:
    1. Go to Settings -> Privacy & Security -> Camera
    2. Click on “App Clips”
    3. Turn Camera ON for “GrabScanGo”

    NO INTERNET CONNECTION

    Check that you have a good Wi-Fi or cellular connection. One way to do this is to visit any website using your mobile browser, and check whether it is displayed successfully.
    Note: Many Wi-Fi access points require you to sign in, check in, or accept terms, before connecting you to the Internet.

    PRODUCT BARCODE NOT SCANNING

  • If the app is not able to scan a product’s barcode, try the following:
    • Make sure the barcode is sufficiently illuminated, so your phone’s camera can recognize it
    • If it is a refrigerated food or beverage, wipe away any moisture that may be obscuring the barcode
  • If a product’s barcode is still not scanning properly, it is likely that the market operator has not correctly added it to the system, or the barcode is damaged.

    • REFUNDS

  • If product is damaged or expired, you may request replacement of product or refund of amount charged by contacting us – include name of location, name of product, date of purchase, and description of damage or expiration
  • We reserve the right to deny refunds or replacements if abuse of product is evident or certain circumstances arise that are beyond our control
  • Refund request must be made no more than 7 business days after date of purchase
  • Refund request will be processed in order received, and usually within 5 days of receipt date – an email message will be sent to requestor once refund has been processed
  • Refund can only be made to requestor’s payment card account – no cash refunds will be provided

    • CONTACT US

  • Fill out the form on our Contact Us page, or
  • Send an email to support@grabscango.com
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