GrabScanGo Hotel FAQ

Everything hotel owners and managers need to know about GrabScanGo’s fully-managed, 24/7 self-checkout lobby markets.

What is GrabScanGo?

GrabScanGo is a fully-managed, 24/7 self-checkout lobby market solution for hotels. It transforms unused spaces into retail markets that require no staff involvement while delighting guests with convenient food, drinks, and essentials.

How does GrabScanGo work for hotels?

GrabScanGo is a fully-managed, turnkey solution. Here’s how we make it effortless for your hotel:

• Set Up: We design a custom market layout for your available space and handle the full installation—from signage and shelving to power and connectivity.
• Source: We curate a product mix tailored to your guest profile, location, and brand standards using data from thousands of hotel guests nationwide.
• Stock: Our local service operators visit regularly to restock, rotate inventory, and ensure everything looks great.
• Sell: We provide a sleek self-checkout terminal in the market, along with an Apple App Clip and mobile web app to eliminate purchase friction and maximize guest convenience.
• Share: Your hotel receives a share of the revenue monthly, along with transparent reporting.

We handle the entire operation so your staff doesn’t have to lift a finger.

Is there any cost to the hotel?

No. GrabScanGo is completely free for hotels. We cover all setup, equipment, inventory, and servicing costs. Hotels receive revenue with zero out-of-pocket expenses.

Is this a labor-free solution for hotels?

Yes. GrabScanGo is 100% labor-free for hotel staff. We take care of all stocking, service, support, and guest transactions so hotel staff can focus on higher-value guest services.

What kind of space do I need for a GrabScanGo market?

GrabScanGo markets can fit into as little as 15–20 sq. ft. Ideal spaces include old gift shops, business centers, breakfast nooks, or unused lobby corners.

What products will be available to guests?

Markets are stocked with a curated mix of snacks, drinks, grab-and-go meals (if refrigeration is available), and sundries—tailored to each location and guest preferences.

How do guests pay for their items?

Guests can pay quickly and easily using one of three convenient checkout options:

• A self-checkout terminal located in the market for quick in-person transactions
• An Apple App Clip that launches instantly with no download required
• A mobile web app that works on any smartphone

All payment methods support Apple Pay, Google Pay, and credit/debit cards, making the experience fast, familiar, and frictionless.

Is GrabScanGo a hotel POS?

Yes — and much more. GrabScanGo includes a sleek, modern self-checkout POS terminal that allows guests to easily purchase snacks, drinks, meals, and sundries right in your lobby. But unlike traditional POS systems that require hotel staff to manage inventory, restock, and operate the system, GrabScanGo is a fully-managed, zero-labor solution.

In addition to the in-market POS terminal, we provide both a mobile app (iOS and Android) and an Apple App Clip — which launches instantly without requiring a download. Most POS systems don’t offer this kind of seamless mobile checkout. By eliminating purchase friction, we make it easier for guests to buy — which leads to higher revenue for your hotel.

If you’re searching for a hotel POS to run your lobby market, GrabScanGo gives you that and much more — at no cost to your hotel.

What kind of revenue can my hotel expect?

Revenue depends on traffic and location, but hotels typically earn thousands of dollars annually from their markets. All revenue is incremental and comes with no cost or labor.

How long does it take to install a market?

Installation time depends on the space and level of redesign required. Simple setups can be completed in as little as 1 day. Fully redesigned or customized markets may take 2–3 days. In all cases, our team manages the entire process to ensure a smooth, professional launch.

Who services the market?

GrabScanGo partners with local service operators and national networks to maintain and restock the market. Hotel staff never need to be involved.

Is GrabScanGo approved by major hotel brands?

Yes. GrabScanGo is an Approved Supplier with several major hotel brands and is actively working with others on approvals. We also operate in many franchisee and corporate-managed properties across the U.S. through partnerships with hotel ownership and management groups.

Can you replace our existing gift shop or lobby store?

Yes. Many hotels use GrabScanGo to replace underperforming or labor-intensive gift shops with a modern, self-checkout market that boosts guest satisfaction and revenue.

How can I get started?

It’s easy to bring GrabScanGo to your hotel. Just fill out the quick inquiry form here.

Our team will follow up to schedule a site survey (in person or virtual), review your space, and get everything moving. Most markets can launch within just a few weeks.