New Hotel Market Opening Process

Follow these steps when opening a new hotel market.

T – 2 Weeks
T – 1 Week
T – 2 Days
T – 1 Day
T

T – 2 Weeks

AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)

If new Operator opening first Location(s):

  1. Create new Operator account with support@averigo.com as the super admin
  2. Create Operator admin account(s) & EFN account(s)
  3. Create Operator user accounts
  4. Give users required access rights
  5. Add Operator email addresses for Inventory Report, Shopper Feedback, Barcode Scan Failure, Terminal Notifications
  6. Import master product list into Product Master
  7. Create Product Catalog(s)
  8. Create Device Group for Operator in EloView
  9. Create Pay Terminal-specific Gmail accounts for Operator – operatornameht@gmail.com & operatornamefd@gmail.com
  10. Create GrabScanGo account using Pay-Terminal-specific email account
  11. (Optional) If Vendsys integration required, get relevant info & credentials from Operator

For all new Locations:

  1. Order Pay Terminal & Beacon
  2. (Optional) If hotel does not provide Internet access, order Cellular Router
  3. Ship Pay Terminal, Beacon, and optional Cellular Router, and send tracking numbers to Operator & EFN

T – 1 Week

AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)

  1. Create Customer (Hotel customer)
  2. Create Location, add respective Product Catalog, and adjust products & prices if necessary
  3. Send Location name to support@averigo.com to get:
    1. Beacon assigned
    2. Market fees added
  4. Confirm Internet port/access & power at Location for Pay Terminal

T – 2 Days
(At Operator’s Warehouse)

AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)

  1. Assemble Pay Terminal (Help)
  2. Configure Pay Terminal (Help)
  3. Plug in Beacon into the rear USB slot of Pay Terminal
  4. Check that Pay Terminal & GrabScanGo App display the Location
  5. Create & pick Store Order for Location
  6. Create Employee Discount account
  7. (Optional) If Cellular Router was ordered from AveriGo, assemble & plug in device so it can be configured

T – 1 Day
(At Location)

AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)

  1. Capture list of existing inventory, if applicable, and submit copy to shan@averigo.com
  2. Set up coolers & shelves
  3. Install Pay Terminal (Help)
  4. Plug in Beacon into the rear USB slot of Pay Terminal
  5. Check that Pay Terminal & GrabScanGo App display the Location
  6. Receive Store Order on AveriGo Inventory App & stock products (Help)
  7. Scan all UPCs on Pay Terminal or GrabScanGo App to ensure that all prices are correct, and products can be purchased

T
(Market Opening Day)

AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)

  1. Reconcile one category on AveriGo Inventory app
  2. Email Employee Discount user list template to hotel’s general manager
    • After template is received, enter users into hotel’s Employee Discount account for hotel
  3. Provide the following Help link to hotel staff – grabscango.com/hotel-help
  4. Set up portal access & recurring Transaction List email for hotel’s general manager & other staff
  5. IMPORTANT: Complete & submit Hotel Market Install Details form for AveriGo’s records