New Hotel Market Opening Process
Follow these steps when opening a new hotel market:
T – 2 Weeks
T – 1 Week
T – 2 Days
T – 1 Day
T
T – 2 Weeks
AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)
If new Operator opening first Location(s):
- Create new Operator account with support@averigo.com as the super admin
- Create Operator admin account(s) & EFN account(s)
- Create Operator user accounts
- Give users required access rights
- Add Operator email addresses for Inventory Report, Shopper Feedback, Barcode Scan Failure, Terminal Notifications, Weekly Report, Monthly Report
- Import master product list into Product Master
- Create Product Catalog(s)
- Create Device Group for Operator in EloView
- Create Pay Terminal-specific Gmail accounts for Operator – operatornameht@gmail.com & operatornamefd@gmail.com
- Create GrabScanGo account using Pay-Terminal-specific email account
- (Optional) If Vendsys integration required, get relevant info & credentials from Operator
For all new Locations:
- Order Pay Terminal, Beacon & Cellular Router
- Ship Pay Terminal, Beacon & Cellular Router, and send tracking numbers to Operator & EFN
T – 1 Week
AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)
- Create Customer (Hotel customer)
- Create Location, add respective Product Catalog
- Adjust products, prices & planogram based on available coolers, shelves, etc.
- Send Location name to support@averigo.com to get:
- Beacon assigned
- Market fees added
- Confirm Internet port/access & power at Location for Pay Terminal
T – 2 Days
(At Operator’s Warehouse)
AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)
- Assemble Pay Terminal (Help)
- Configure Pay Terminal (Help)
- Assemble & plug in Cellular Router so it can be configured
- Plug in Beacon into the rear USB slot of Pay Terminal
- Check that Pay Terminal & GrabScanGo App display the Location
- Create & pick Store Order for Location
- Create Employee Discount account
T – 1 Day
(At Location)
AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)
- Capture list of existing inventory, if applicable, and submit copy to shan@averigo.com
- Set up coolers & shelves
- Install Pay Terminal (Help)
- Plug in Beacon into the rear USB slot of Pay Terminal
- Check that Pay Terminal & GrabScanGo App display the Location
- Receive Store Order on AveriGo Inventory App (Help) or AveriGo Portal (Help), and stock products
- Scan all UPCs on Pay Terminal or GrabScanGo App to ensure that all prices are correct, and products can be purchased
T
(Market Opening Day)
AveriGo Team
EFN Team
Operator Team (EFN Team trains Operator Team)
- Reconcile one category on AveriGo Inventory app
- Email Employee Discount user list template link to hotel’s general manager
- After template is received, enter users into hotel’s Employee Discount account for hotel
- Provide the following Help link to hotel staff – grabscango.com/hotel-help
- Set up portal access & recurring Transaction List email for hotel’s general manager & other staff
- IMPORTANT: Complete & submit Hotel Market Install Details form for AveriGo’s records