GrabScanGo Pay Terminal Setup Instructions

1. Assemble Terminal

  1. Assemble the stand
  2. Run the DC cable of the Elo device’s power supply through inside of stand’s pole
  3. If connecting to Internet using Ethernet, also run Ethernet cable through inside of stand’s pole
  4. Place 22″ Elo device with screen face down in portrait mode on a flat surface, such that front-facing camera is on right side
  5. Remove bottom peripheral slot cover, plug scanner into slot & fasten it with included 2 screws (included with scanner)
  6. Plug one connector of USB-C cable into USB-C slot on back of card reader
  7. Place MagTek DynaFlex card reader on top of short raised section (has a hole for the USB-C cable to pass through) of reader bracket & fasten it using included 4 screws (included with bracket), such that card insert & swipe slots are towards outer edge of bracket – Ensure that card reader is oriented correctly, else on-screen instructions for inserting & swiping a card will be incorrect
  8. Plug other connector of USB-C cable into USB-C slot on back of Elo device
  9. Plug DC power connector into power slot of Elo device
  10. If connecting to Internet using Ethernet, plug connector of Ethernet cable into Ethernet slot of Elo device
  11. Place long section of reader bracket in between mounting plate of stand & Elo device, such that top of card reader & screen of Elo device are facing in same direction, and use included 4 screws (included with Elo device) to fasten Elo device & reader bracket to stand

2. Configure Terminal (Preferably done at operator’s office, at least 48 hours prior to market opening)

  1. Send email to support@grabscango.com with following info:
    • Operator name
    • Market Location name
    • Photo of serial number label on the back of Elo device; Label will contain 1 letter, 3 numbers, 1 letter & 5 numbers – e.g. F225A30880
  2. If connecting terminal to Internet using Ethernet, make sure Ethernet cable is plugged into a working Ethernet wall slot or LAN port of a router (cellular or other)
  3. Connect terminal to AC power, and allow it to boot up – usually takes 1-2 minutes
  4. When terminal is fully powered up, click “Enroll with EloView” – Do NOT click any of the other 2 buttons
  5. OPTIONAL: If connecting to Internet using WiFi:
    • Select WiFi network – if using WTI cellular router provided by AveriGo, select “gsgprivate”
    • Enter WiFi network’s password – if using WTI cellular router provided by AveriGo, password is “Gr@65c@nG0” (last digit is a zero)
  6. AveriGo support personnel will configure & update device
  7. AveriGo support personnel will install GrabScanGo pay terminal app on device
  8. Allow app to turn on Bluetooth when prompted
  9. Allow access to Location Services when prompted
  10. Log into GrabScanGo pay terminal app using your pay-terminal-specific account – contact support@grabscango.com if you do not have an account
  11. Click “OK” on usage stats permission popup
  12. Click on “GrabScanGo” entry & then turn switch OFF & back ON
  13. Plug beacon provided by AveriGo for the new market into wall outlet – associated market should now be displayed on the screen
  14. Click “Click to Start Scanning”
  15. Scan below “Disable QR Code” barcode (scanner will emit short beep if barcode is successfully scanned) – this disables scanner from scanning QR codes

Password for Control Panel & Admin is “1elo”
Password before Elo device has been onboarded to EloView is “9n60rk”

3. Install Terminal at Market Location, and Test Purchase Flow

  1. Connect device to AC power, and allow it to boot up – usually takes 1-2 minutes
  2. Set up Internet connection (if WTI cellular router is being used at location, see installation instructions below):
    • If connecting to Internet using location’s Ethernet, connect Ethernet cable between terminal & location’s Ethernet outlet
    • If connecting to location’s or WTI router’s (provided by AveriGo) WiFi:
      1. Press both buttons on rear of device simultaneously so Control Panel password popup is displayed on screen
      2. Enter password: 1elo
      3. Click “Admin”
      4. Enter password: 1elo
      5. Click “Settings”
      6. Click “Android Settings”
      7. Click “Network & Internet”
      8. Click “Wi-Fi”
      9. Select WiFi network – if using WTI cellular router provided by AveriGo, select “gsgprivate”
      10. Enter WiFi network’s password – if using WTI cellular router provided by AveriGo, password is “Gr@65c@nG0” (last digit is a zero)
    • If location has a firewall, or will only provide a static IP address, see additional Internet setup instructions below
  3. Plug beacon into wall outlet – associated market should now be displayed on the screen
  4. Click “Click to Start Scanning”
  5. Scan 1 or 2 products
  6. Check out & pay

Additional Internet Setup Instructions

  • If location has a firewall, request location’s IT department to allow access to the following URLs & ports:
    • https://api.averigo.com; Port 443
    • https://payments.averigo.com; Port 443
    • https://analytics.averigo.com; Port 443
    • https://eloview.com; Port 443
  • If location only provides a static IP address:
    • Request the following info from location’s IT department:
      1. IP address
      2. Subnet mask
      3. Gateway address
    • After info is received, configure device:
      • Press both buttons on rear of device simultaneously so Control Panel password popup is displayed on screen
      • Enter password: 1elo
      • Click “Admin”
      • Enter password: 1elo
      • Click “Settings”
      • Click “Android Settings”
      • Click “Network & Internet”
      • Click “Ethernet”
      • Click “Ethernet Configuration”
      • Select “Static IP”
      • Enter IP address, Netmask (Subnet mask) & Gateway address provided by location’s IT department
      • Enter 8.8.8.8 for DNS1 address, and 8.8.4.4 for DNS2 address
      • Click “CONFIRM”
  •  

WTI Cellular Router Installation Instructions

  1. Connect both 4G LTE antennas, one to the “Main” port and the other to the “Aux” port, on the front of the router. Always use both antennas provided.
  2. Connect WiFi antenna to the “WiFi” port
  3. Connect the Ethernet cable to the “LAN” port on the back of the router. Then connect the other end of the Ethernet cable to the pay terminal you are connecting to the router.
  4. Power on the device by connecting the male end of the power cord to the port labeled “PWR” on the back on the router.
  5. After a few minutes, the router will download the GrabScanGo configuration, and the WiFi hotspot “gsgprivate” will become active – connect second pay terminal to this WiFi hotspot

WTI Router Specifications

  • Cellular (WAN) Connections
    • Dual SIM – Verizon, AT&T
    • Failover Feature:
      • Default setting is automatic failover from Verizon to AT&T SIM, if Verizon signal gets weak or unstable; Resets every night back to Verizon
      • If AT&T signal is stronger or more stable at location, router can be configured for automatic failover from AT&T to Verizon – contact support@grabscango.com to change configuration
  • LAN Connections
    • 2 Ethernet ports
    • WiFi (connect WiFi antenna):
      • SSID: gsgprivate
      • Password (Do not share): Gr@65c@nG0 (last digit is a zero)
    • Whenever possible, use Ethernet for main pay terminal & WiFi for front desk pay terminal
Skip to content