Customer stories

Hotel managers love GrabScanGo

A Wyndham manager’s experience

From installation to late-night snacks.

One general manager at a full service Wyndham hotel shares their experience with GrabScanGo.

Opera Cloud

Getting GrabScanGo connected to Opera Cloud was quick and easy, and everything went smoothly from installation to launch. Now our guests can charge purchases to their rooms right at the self-checkout terminal without waiting in line at the front desk.

General Manager, Wyndham, Full Service Hotel

New Revenue

I'm surprised by the amount of sales we've had. I had no idea that we would sell that much. I think the lobby market is great. Honestly, I told our owner, it's probably been the best, most well-received amenity that we've added since I've been here, and I've been here 26 years.

General Manager, Wyndham, Full Service Hotel

Guest Satisfaction

It's great because we had vending machines before, and they were always broken, empty, or taking people's money. It was just always a hassle. So it's so much nicer as far as the guest experience. Guests love it. They absolutely love it. I think they really like having it because, before, all we had were vending machines, so there wasn't an option to get frozen dinners or ice cream. It was a bag of chips and a Coke, which they can get there too, but they have a lot more options now. I had no idea people would love Uncrustables so much, but goodness, that's like one of our biggest sellers.

General Manager, Wyndham, Full Service Hotel

After Hours Convenience

We are 2 blocks from an arena, and after a concert there's people crammed in there [the lobby market] like sardines. It's crazy. It's a huge hit on concert nights because our other food areas are closed at that hour. We do room service until 10, and these concerts are getting out at 11 o'clock at night.

General Manager, Wyndham, Full Service Hotel

Happy guests

Hotel guests love GrabScanGo.

The variety of items was a surprise, many things to choose from. And of course the convenience of not having to leave the hotel.

Hotel guest

Easy and could use credit card…didn’t have to wait for a person to check you out.

Hotel guest

Had pretty much everything you need that you forgot. Open late.

Hotel guest

It's easy to use, super fast. All hotels need this!

Hotel guest

The easy check out and variety of items to pick from. Convenience most of all, not having to drive anywhere else for a snack or drink :)

Hotel guest

Client hotels

Hotel managers on their lobby markets.

Hotel managers share the value of our managed lobby markets.

Our guests love swinging by our GrabScanGo market to fuel up and make their day better. And it’s at no cost to us.

La Quinta by WyndhamGeneral Manager

We installed GrabScanGo in all our hotels as a way to take an item off the General Managers’ plates. It gave us a way to have great looking, stocked markets without the hassle. Thanks to the GrabScanGo team for working with us, in many different states, to implement this across our entire portfolio.

Strand Hospitality ServicesRegional Director of Operations

High quality items that the guests really enjoy. User friendly. Frees up your desk agents for their daily customer service, without any pantry interruptions.

Holiday Inn ExpressGeneral Manager

GrabScanGo is a great solution to the labor issue, and it definitely upgrades the guest experience.

Ramada by WyndhamGeneral Manager

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