New Insights

What’s the Secret To Turning Around Underperforming Lobby Markets?

Hint: 2 words… Beauty Stock.

Turning a struggling market into a success requires the right products and presentation.
Introducing Beauty Stock™: a simple but powerful merchandising standard that ensures
your market always looks full, fresh, and guest-ready.

Consider these facts:

• Over 70% of purchase decisions are made at the point of sale.
• Well-merchandised displays can increase sales by up to 30%.
• U.S. retailers lose more than $125 billion per year to poor visual merchandising.

At GrabScanGo, here’s what we’ve seen firsthand:

After switching service operators for one of our hotel lobby markets —
to a team that merchandised consistently and maintained Beauty Stock —
sales increased by 34%.

Product selection didn’t change. Location didn’t change.
Only the execution improved, and the revenue results were striking.

Learn details on the secret to this turnaround in our blog.

Did You Know?

Hotel guests using our iPhone App Clip complete a purchase in
under 15 seconds, from opening the App Clip to scanning their item
and paying.

Fast, simple, and seamless.

Transformer

Hyatt Place

An underused business center transforms into a revenue-generating
self-checkout market.

Insights

Why That $5 Snack Isn’t a Ripoff – The True Cost of Convenience in Hotels, Airports & Stadiums

We’ve all been there: staring at a $5 bottle of water in a hotel lobby,
airport terminal, or stadium wondering how it can cost so much.

① Convenience Has a Real Supply Chain

• Specialized delivery and logistics
• Labor to stock, rotate, and merchandise inventory
• Compliance with access and security requirements
• Higher spoilage risks for fresh products

Unlike big-box retailers, these environments run on lower volume
and tighter logistics, increasing per-unit costs.

② Real Estate Isn’t Cheap

Hotel lobby markets operate in premium, high-traffic environments where
the value of the real estate can be 10–20x that of a typical supermarket
or convenience store.

At GrabScanGo, we deliver convenience without creating work for hotel staff:

• No labor for the hotel
• Professional stocking and delivery
• Curated, rotating product selection
• Open 24/7 availability

So while that $5 snack might not cost what it does at a warehouse club,
it’s available exactly when the guest wants it. That convenience drives
both guest satisfaction and incremental revenue.