Picture walking into a hotel lobby at midnight after a long flight. You’re hungry, tired, and the last thing you want is to venture out for essentials. This scenario plays out thousands of times nightly across hotel properties nationwide, and how hotels respond to this moment can make or break the guest experience.
For hotel ownership and management groups operating across multiple regions, delivering consistent, high-quality lobby markets typically has been like conducting an orchestra where each musician is in a different city. It’s complex to manage various properties, and the result can be inconsistent guest experiences and missed opportunities for new revenue.
Redefining the Hotel Lobby Market
The traditional approach to hotel lobby markets often falls short: properties struggle with staffing issues, inventory management becomes a constant headache, and guests face limited options or, worse, empty shelves. It’s a familiar story that plays out across portfolios, but it doesn’t have to be this way.
GrabScanGo’s lobby market approach transforms these common challenges into opportunities through our innovative 5-Step Program. From the initial setup to daily operations, we orchestrate every detail, allowing hotel staff to focus on what they do best – delivering exceptional guest experiences.
The Power of a National Network
Our solution isn’t just about technology – it’s about people. By partnering with the country’s largest vending and micro-market operators, we’ve created a nationwide support system that ensures consistent excellence across all regions. Whether your property is in bustling Manhattan or serene Phoenix, your guests experience the same level of quality and convenience.
We understand that management companies often oversee diverse portfolios spanning multiple brands and guest demographics. A single portfolio might include extended-stay properties catering to business travelers alongside resort locations serving leisure guests. GrabScanGo adapts to these varying needs, carefully adhering to individual brand standards while customizing product selections based on each property’s unique guest profile and purchasing patterns.
Proven Benefits
Recent industry trends show that staffing challenges continue to impact hotels across the country. One Regional Director of Operations at Strand Hospitality Services shared their portfolio-wide success:
“We installed GrabScanGo in all our hotels as a way to take an item off the General Managers’ plates. It gave us a way to have great looking, stocked markets without the hassle. Thanks to the GrabScanGo team for working with us, in many different states, to implement this across our entire portfolio.”
Industry-leading Technology
Our innovative technology platform serves as the backbone of our solution, designed for effortless operation by both guests and staff. At the heart of each market is our advanced self-checkout terminal, providing quick and intuitive purchasing for guests. For added convenience, our patent-pending App Clip enables instant mobile purchases without downloading an app, while our full-featured mobile app offers exclusive discounts for hotel employees and enhanced features for frequent guests.
Through our comprehensive management portal, we provide complete transparency into market performance. Hotel managers, regional directors, and corporate executives can access real-time sales data, inventory levels, and revenue reports, enabling data-driven decisions across the entire portfolio.
Keeping Pace With Guest Trends
The hospitality industry is evolving rapidly, and guest expectations continue to rise. Modern travelers demand convenience, and self-service options are no longer a luxury – they’re an expectation. GrabScanGo’s managed lobby markets meet these demands while creating new revenue streams for properties.
Transform Your Portfolio Today
Imagine having a profitable, well-managed lobby market in every property across your portfolio – one that delights guests, reduces operational headaches, and generates revenue without adding to your staff’s workload. This isn’t just a possibility; it’s what GrabScanGo delivers every day for leading hotels nationwide.
Ready to revolutionize your lobby markets? Contact us to discover how GrabScanGo can transform your properties’ potential into profit. Let’s write the next chapter in your portfolio’s success story together.
Schedule your consultation today and join the growing number of hotels elevating their guest experience with GrabScanGo.
