Guests can charge lobby-market purchases to their room when the checkout system supports the hotel’s property management system, or PMS. GrabScanGo offers room charges through supported PMS integrations. Start by identifying your property’s exact PMS and reviewing the checkout experience with the hotel team.
Room charging is a useful topic to settle before choosing equipment or writing guest instructions. It affects what guests see at checkout, how the hotel reviews purchases and who handles a question about a charge.
Start with the PMS your property actually uses
Bring the PMS product name, version or deployment type if known, and the hotel’s technical contact to the conversation. Two hotels in the same brand may have different systems or configurations, so collect this information for each property.
GrabScanGo’s Technology page identifies HotelKey, Oracle Hospitality and Mews as PMS platforms and explains the supported-compatibility review. The property review establishes which room-charge options are available for your setup.
If your hotel plans to change its PMS, raise that early. Ask how the proposed market checkout would fit both the current system and the planned replacement before committing to a launch sequence.
Separate payment methods from checkout options
A terminal, an App Clip and an app are ways to access checkout. Room charging and card payment are ways to pay. Review the payment methods available through each checkout option rather than assuming every combination works the same way.
For example, GrabScanGo’s App Clip offers Apple Pay checkout on iPhone. Its self-checkout terminal supports room charges through compatible PMS integrations, and an optional front desk terminal can support assisted transactions. See the checkout overview when deciding what instructions guests will need.
Use a demonstration to answer these questions:
| Question | What your team needs to establish |
|---|---|
| Where can a guest select a room charge? | The supported terminal or assisted checkout process |
| How is the correct guest stay identified? | The information and steps required at checkout |
| What happens when a room charge cannot be completed? | The message shown and the next payment or assistance option |
| How does the purchase appear on the guest’s bill? | The description and transaction details available for review |
| Who handles a disputed or incorrect charge? | The hotel and provider contacts, and the correction process |
Give the front desk a clear support path
Decide which questions the front desk can answer and which need the market operator or technology support team. A guest who asks about a purchase should have a clear starting point.
Write a short staff reference covering where to find the transaction, what information to collect and who handles corrections. Agree on what staff should tell a guest if room charging is temporarily unavailable. Keep this reference with the hotel’s normal handover materials so the evening team has the same guidance as the day shift.
Self-checkout and stocking also need separate owners. The person helping with a payment question may not be the person replenishing the cooler. Our guide to operating models explains how the physical operation can be organized.
Walk through the purchase before opening
Ask the hotel and provider teams to include room charging in the agreed launch checks. Walk through a successful purchase, a charge that cannot be completed, transaction review and the process for resolving an error. Confirm the guest-facing instructions match the supported setup.
Include any integration-related setup and recurring charges in the proposal review. The hotel lobby market cost guide provides a broader budget checklist.
When you tell us about your hotel, include your PMS and whether room charging is a priority. For a group of properties, use our portfolio rollout checklist to collect those details consistently and review service coverage by hotel location.