- If the app is not able to scan a product’s barcode, try the following:
- Make sure the barcode is sufficiently illuminated, so your phone’s camera can recognize it
- If it is a refrigerated food or beverage, wipe away any moisture that may be obscuring the barcode
- If a product’s barcode is still not scanning properly, it is likely that the market operator has not correctly added it to the system, or the barcode is damaged. In the latter case, go to the “Search” screen, find the product using the “Search” box, and manually add it to shopping cart.
