View this Help page on your phone
If the Pay Terminal has the message “WE’RE SORRY, THIS TERMINAL IS TEMPORARILY UNAVAILABLE”, it is most likely due to a broken or intermittent Internet connection.
Click HERE to submit a Technical Support request, so our team can investigate.
How to check out products for guests on the Front-Desk Pay Terminal
IMPORTANT: If guest’s payment method is Cash, Member Rewards, Comp or Room, the transaction must be recorded on the hotel’s system and the GrabScanGo Front-Desk Pay Terminal
Download “How To Check Out Products For Guests” document HERE
How to use the GrabScanGo mobile app
Download “How to Use the GrabScanGo App” document HERE
If guest needs to inquire about a charge on their debit/credit card
Fill out form below, or provide them this URL: grabscango.com/charge-inquiry
If guest needs a purchase receipt
Fill out form below, or provide them this URL: grabscango.com/receipt-request
Technical Support
Fill out form below if you are experiencing an issue with our system or the market.