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If the Pay Terminal has the message “WE’RE SORRY, THIS TERMINAL IS TEMPORARILY UNAVAILABLE”, it is most likely due to a broken or intermittent Internet connection.

Click HERE to submit a Technical Support request, so our team can investigate.

IMPORTANT: If guest’s payment method is Cash, Member Rewards, Comp or Room, the transaction must be recorded on the hotel’s system and the GrabScanGo Front-Desk Pay Terminal

Download “How To Check Out Products For Guests” document HERE

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SCAN PRODUCTS

IMPORTANT: If guest’s payment method is Cash, Member Rewards, Comp or Room, the transaction must be recorded on the hotel’s system and the GrabScanGo Front-Desk Pay Terminal

SEARCH PRODUCTS

IMPORTANT: If guest’s payment method is Cash, Member Rewards, Comp or Room, the transaction must be recorded on the hotel’s system and the GrabScanGo Front-Desk Pay Terminal

How to use the GrabScanGo mobile app

Download “How to Use the GrabScanGo App” document HERE

If guest needs to inquire about a charge on their debit/credit card

Fill out form below, or provide them this URL: grabscango.com/charge-inquiry

 

If guest needs a purchase receipt

Fill out form below, or provide them this URL: grabscango.com/receipt-request

Technical Support

Fill out form below if you are experiencing an issue with our system or the market.

 

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