Help & Resources for Hotel Front-Desk Staff – Flyer

If the Pay Terminal has the message “WE’RE SORRY, THIS TERMINAL IS TEMPORARILY UNAVAILABLE”, it is most likely due to a broken or intermittent Internet connection.

Click HERE to submit a Technical Support request, so our team can investigate.

CONTENTS

• How to use the GrabScanGo mobile app
• If guest needs to inquire about a charge on their debit/credit card
• If guest needs a purchase receipt
• Technical Support

How to use the GrabScanGo mobile app

Download “How to Use the GrabScanGo App” document HERE

If guest needs to inquire about a charge on their debit/credit card

Fill out form below, or provide them this URL: grabscango.com/charge-inquiry

If guest needs a purchase receipt

Fill out form below, or provide them this URL: grabscango.com/receipt-request

Technical Support

Fill out form below if you are experiencing an issue with our system or the market.