New Hotel Market Opening Process

Follow these steps when opening a new hotel market:
T – 2 Weeks
T – 1 Week
T – 2 Days
T – 1 Day
T

T – 2 Weeks

AveriGo Operations Team
AveriGo Account Management Team
Operator Team

If new Operator opening first Location(s):

  1. Create new Operator account with [email protected] as the super admin
    • If Operator uses Vendsys, add VMS Operator ID (requested from Operator) in Operator portal: Setup –> Company Information –> Integrations
  2. Create Operator Team admin account(s) & Account Management Team account(s)
  3. Create Operator Team user accounts & give them required access rights
  4. Add Operator Team email addresses for Inventory Report, Shopper Feedback, Barcode Scan Failure, Terminal Notifications, Weekly Report, Monthly Report, etc.
  5. If Operator does not use Vendsys, import master product list into Product Master
  6. Create Product Catalog(s)
  7. Create Device Group for Operator in EloView
  8. Create Pay-Terminal-specific GrabScanGo accounts for Operator – [email protected] & [email protected]

For all new Locations:

  1. Order Pay Terminal, Beacon & Cellular Router
  2. Ship Pay Terminal, Beacon & Cellular Router, and send tracking numbers to Operator Team & Account Management Team

T – 1 Week

AveriGo Operations Team
AveriGo Account Management Team
Operator Team

  1. Create Market:
    • If NOT using Vendsys:
      1. Create Customer (Hotel customer)
      2. Create Location, add respective Product Catalog
      3. Adjust products, prices & planogram based on available coolers, shelves, etc.
    • If using Vendsys, create Market in Vendsys & push to AveriGo
  2. Confirm electric power & Internet access (if not using Cellular Router) at Location for Pay Terminal & Front Desk Terminal (if applicable)

T – 2 Days
(at Operator’s Warehouse)

AveriGo Operations Team
AveriGo Account Management Team
Operator Team

  1. Assemble Pay Terminal (Help)
  2. Assemble & plug in Cellular Router
  3. Plug in Beacon into the rear USB slot of Pay Terminal, or a USB wall charger
  4. Submit Onboarding Form to get:
    1. Pay Terminal(s) software installed
    2. Beacon number assigned
    3. Market fees added
  5. After software has been installed & beacon number assigned, program Beacon
  6. Log into Pay Terminal app using Pay-Terminal-specific GrabScanGo credentials (provided by Account Management Team)
  7. Check that Pay Terminal & GrabScanGo App display the Location
  8. Create & pick Store Order for Location (skip if using Vendsys or other VMS)
  9. Create Employee Discount account (Help)

T – 1 Day
(at Location)

AveriGo Operations Team
AveriGo Account Management Team
Operator Team

  1. Capture list of existing inventory, if applicable, and submit copy to your AveriGo Account Management team member
  2. Set up coolers & shelves
  3. Install Pay Terminal (Help)
  4. Plug in Beacon into the rear USB slot of Pay Terminal or into an electrical outlet (using a standard USB charger)
  5. Check that Pay Terminal & GrabScanGo App display the Location
  6. If NOT using Vendsys:
    1. Receive Store Order on AveriGo Inventory App (Help) or AveriGo Portal (Help), and stock products
  7. Scan UPCs of all products on Pay Terminal or GrabScanGo App to ensure that all products are scannable, all prices are correct, and products can be purchased

T
(Market Opening Day)

AveriGo Operations Team
AveriGo Account Management Team
Operator Team

  1. Email Employee Discount user list template link to hotel’s general manager
    • After template is received, enter users into hotel’s Employee Discount account for hotel (Help)
  2. Provide the following Help link to hotel staff – grabscango.com/hotel-help
  3. Email Hotel Account Info form to hotel’s general manager
    1. Set up portal access & recurring Transaction List email for hotel’s general manager & other staff, after receiving the completed Hotel Account Info form
  4. IMPORTANT: Complete & submit Hotel Market Install Details form for AveriGo’s records